Shop Policies

How to Order

Simply follow the ordering process thru the website. Click "checkout" once you're happy with your selection, and fill-out the checkout form completely.

Payment

Payments are accepted via PayPal, Gcash, Paymaya, and BPI bank deposit for local customers. Payment details and instructions will be given upon checkout.

Reservation

Unpaid orders will be reserved for 2 working days only. If no proof of payment is received via email 2 days after the order has been placed thru the website, the order shall be cancelled automatically.

Packaging

Nyuki makes use of environment-friendly packaging, like cardboard and paper. If you wish to receive your order bubble-wrapped, please note so upon checkout.

Shipping and Delivery

Domestic Shipping

Metro Manila (via GoGo Xpress): P100

Provincial Destination (via LBC): P200

Same-Day Pick-Up and Delivery via Grab Express, Lalamove, Mr. Speedy etc.

-can be arranged and booked on Wednesdays and Saturdays

Free Shipping on all local orders worth P2,500 up

SHIPPING SCHEDULE: orders are sent out every Wednesday and Saturday

International Shipping

We're currently working on our international delivery service. Please send us an email for inquires.

Returns and Exchanges

In the event that your are not completely satisfied with your purchase, you may email Nyuki and request to return your order and have the unused item/s exchanged within 7 days from date of receipt. Items should be in their original condition, with tags and packaging still intact. Returned items are non-refundable, but may be exchanged with another item of equivalent value, or converted into shop credits. Please note that return shipping and handling costs shall be shouldered by the customer.

In the rare case that you have received the wrong order or a damaged item, please notify Nyuki immediately thru email to request for a replacement or refund/ store credit. Please provide actual images of the damaged item/s. Nyuki will gladly replace or refund your order within 14 days of receipt. Please be ready to provide a copy of your purchase receipt.

Repairs

Nyuki will gladly repair or replace any mildly* damaged piece of jewelry or accessory for free within 30 days from the date of purchase, provided that the damage was not due to the customer's misuse and abuse of the product (i.e. swimming/ bathing while wearing the crochet jewelry, or using a crocheted pouch or bag for other than its intended use). Please note that return shipping costs shall be shouldered by the customer. Please be ready to provide a copy of your purchase receipt.

*Mild damages include broken locks and clasps, beading details that have become loose, broken necklace chains, and such. These do not include irreparable damages like torn crocheted parts and pieces, stained fabric, etc.

Custom Orders

Existing designs may be slightly altered according to your preferred size and/or colors, depending on the availability of materials. Please email nyukiandco@gmail.com for inquiries.

Care Instructions

Please refer to this guide for care and cleaning instructions.